Privacy Policy

Last updated: January, 2021

This privacy policy applies between you, the user of this website and Nervus Ltd. the owner and provider of this website. We (Nervus Ltd.), take your privacy very seriously. This privacy policy applies to our use of any and all personal data collected by us or provided by you in relation to your use of this website.

Purpose

The purposes and reasons for processing your personal data are detailed below: -

  • To process, evaluate and respond to your enquiries

  • Create a customer account

  • Process and fulfil your orders

  • Provide you with products and services

  • Provide you with relevant timely support

  • Provide you with news about current and upcoming events, products, services, offers and promotions

  • Our market research and analysis

  • Comply with our legal requirements, contractual obligations and policies

Personal Data

We may collect data that includes:

  • Contact information – name, company, job title, phone and fax numbers, email and postal addresses

  • Purchase and warranty claim history

  • Financial information – name, company, billing address, credit scores, account details and credit history

  • Marketing history - email campaigns, including email sent, received, opened and links clicked

  • Other personal information submitted to us, for example on exhibition enquiry forms

We use a third party web analytics provider that collects data to evaluate and track visitor activity on our website.

Lawful Basis

The lawful basis for processing personal information will depend on the relationship we have with you but will be one of the following:

  • Consent from you

  • Contract performance

  • Legitimate interest

  • Comply with legal and regulatory obligations

Data Sources

We source data from:

  • Customer contact – general correspondence, sales and technical support enquiries

  • Customer visits

  • Customer recommendations

  • Exhibitions, seminars and other PR events

  • Website visits (www.nervus.co.uk)

Retention periods

The following criteria are used to determine data retention periods:

  • Retention in case of enquiries. Personal data will be retained as long as necessary to deal with an existing enquiry and to assist with future similar enquiries.

  • Retention in case of claims. Personal data will be retained for as long as any legal claim might be brought against us.

  • Retention in accordance with legal and regulatory requirements. Personal data will be retained after your account, or service has been closed or has otherwise come to an end based on legal and regulatory requirements.

Links to other websites

This website does provide links to other websites. Please be aware that we do not have control over these websites and are not responsible for their content. This privacy policy does not extend to your use of these websites. If you are at all concerned, you should read the privacy policy or privacy statement of these websites prior to using them.

Your Rights

Whilst we are holding or processing your personal data, you have the following rights:

  • The right to request a copy of the information that is held about you

  • The right to have personal data corrected or completed if it is inaccurate

  • The right to object to processing of personal data

  • The right to restrict the processing of personal data

  • The right to have your personal data erased (the "right to be forgotten")

  • The right to move, copy, transfer the data held to another organisation (“data portability”)

  • The right to object to automated decision making, including profiling

  • The right to complain to the Information Commissioner's Office (ICO)– contact details below

Where you have consented to processing of your personal data, you have the right to remove this consent at any time

You can exercise these rights at any time by contacting the Data Protection Officer.

Data anonymisation and aggregation

Personal data may be converted into statistical or aggregated data which cannot be used to identify an individual but can be used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.

Disclosure

In most instances, we will not disclose your personal data to third parties without your consent. We have the following third party agreements in place:

  • Our principles (Manufacturers) may require contact information for the purposes of regulatory compliance, product recall and warranty claims

  • Courier and freight companies require contact information for delivery purposes

  • Credit agencies will require contact information for credit check purposes

Key Contacts

Our Data Protection Officer is responsible for helping ensure we treat your personal data appropriately. They can be contacted through the following means:

Email: dpo@nervus.co.uk

Telephone: +44 (0) 1264 782226

Complaints

If you are not satisfied with the way a complaint you make in relation to your personal data is handled by us, you may be able to refer it to the Information Commissioner’s Office (ICO).

Online: https://ico.org.uk/concerns/handling/

Telephone helpline: +44 (0)3031 231113